Privacy notice
This notice explains what GarageUp does with personal information on this website. If you have a question, contact us at the contact details on this site.
What we collect
When you use the contact form we receive your name, your garage’s name, your email address and phone number (if you give them), your town and country, and your message. When you sign up, we receive your name, your business’s name, your email address and phone number, and your town. We also record the IP address a form was sent from, to stop spam and abuse.
Your bank details for the Direct Debit go to GoCardless, who collect our payments, not to us. GoCardless tells us whether your Direct Debit is set up and how each payment went.
This website doesn’t use advertising or tracking cookies.
Why we use it
- To reply to you, which you asked us to do.
- To set up, bill and support your garage’s account if you become a customer.
- To keep the website secure.
Who we share it with
We use a small number of trusted providers to run the service, such as our web host, the company that sends our emails and GoCardless for payments. They only use your information to provide their service to us. We don’t sell personal information.
How long we keep it
We keep enquiries for as long as we need them to deal with your enquiry, and for no more than two years if you don’t become a customer.
Garages’ customers
Garages use GarageUp to look after their own customers’ enquiries, quotes and invoices. For that information the garage is in charge (the controller) and we look after it on their behalf (the processor). Their own privacy notice explains how they use it.
A garage can connect its Instagram business or creator account so its latest posts show on its website. When it does, Instagram gives us the account’s username and ID, an access key, and its 12 latest posts (the pictures, captions and links). We only use them to show those posts on that garage’s website, we never post anything, and we don’t share them with anyone.
We keep copies of the pictures so the website can show them. A post deleted on Instagram comes off the website the next time we check, usually within the hour. Disconnecting Instagram in the garage’s admin, or removing GarageUp under Apps and websites in Instagram’s settings, deletes the access key and every copy straight away. You can also ask us to delete them.
Your rights
You can ask for a copy of the information we hold about you, ask us to correct or delete it, or object to how we use it. Contact us at the contact details on this site. If you’re not happy with how we’ve handled your information you can complain to the Information Commissioner’s Office (ico.org.uk).